Economy

Problems With Wells Fargo Services Continue for Second Day

Problems With Wells Fargo Services Continue for Second Day

The company announced that nearly all services were restored as of Thursday evening and apologized for the inconvenience after outages that affected ATM, mobile and online banking platforms.

O'Byrne said due to a higher than normal volume of customer inquiries, there could still be delays in online banking and service call response times. Others griped about their cards being declined and being unable to pay bills online.

Friday was day two of banking problems for customers, those who rely on mobile banking and ATMs were very concerned.

Having trouble access your Wells Fargo bank account or seeing if your direct deposit was delivered on time?

Users were still reporting issues to the website Down Detector on Friday and saying the issues were primarily with online banking, the website and mobile banking. "The transactions were processed normally, and customers and team members can use their accounts with confidence". "This issue has now been corrected, and all transactions are now visible".

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We asked Steve Carlson, a VP of Corporate Communications for the region that includes Iowa, about the issue and he sent us this statement, "As a result of the process to restore systems yesterday, some transactions and balances were not reflected in online banking or ATMs earlier today".

Business news network CNBC reported that the incident happened at a data center in Shoreview, Minnesota around 5 a.m. CST Thursday and was under control starting at 9 a.m. Wells Fargo did not comment on the data center's location or the possible source of the smoke at the facility. The company has been suffering an outage since Thursday due to a power shutdown at a facility, according to the company.

Wenkheimer said getting through to customer service has been the biggest frustration of all.

Fees caused by the outage would be reversed, the company said and tweeted: "We sincerely apologize for any inconvenience".

Wells Fargo stock (WFC) was down 59 cents, or 1.23 percent, at $47.49 late Friday.